How do I care for my kete

 

Any spillages wipe with a damp cloth and dry immediately preferably in the sunshine.

Do not store in plastic or cardboard.

Do not carry heavy objects it could tear or misshape your taonga.

If mould appears brush off with a brush and wipe with white vinegar diluted in water, dry immediately in sunshine.
 

Store away from sunlight especially dyed kete, this will cause the colour to fade.

If your kete is not in regular use, store it in an acid free box. Place some acid free tissue paper into the kete to hold its shape.

Store it in a dry place.

With little guidance and the right materials, your taonga should last forever.

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Payment and Shipping

Our most popular payment method is credit card online. We accept Visa, MasterCard and American Express. We also accept debit cards and Pay Pal. For existing PayPal account holders you can use a saved credit card or pay using your PayPal balance.

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Orders can be shipped anywhere in New Zealand. Delivery can be overnight and all orders include a link to Courier Post so that you can track your order. If your order is over 5kg an overcharge fee will be charged. If this occurs - a revised shipping fee will be shown to you in the checkout.

 

​Secure Ordering & Payment Options

We are:

A safe online shopping establishment.

• we have our physical address displayed.

• we will deliver exactly what you ordered in good time

• personal information and payment details are secure, and

• we are contactable, should there be a problem with your online shopping order.​

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Returns & Refunds

 

We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

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Returns can be mailed to: C/- 4 Square Store, 29 Hokianga Drive, PO Box 168, Opononi, Far North, Northland. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

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Please ensure when returning your parcel to get a tracking number or purchase a signature required by the receiver, Te Korowai Aroha.

The goods will only be refunded once they have been received at Te Korowai Aroha.

Please send the return goods through NZ Post (Courier Post) they are the only courier that deliver to Opononi.

Contacting us

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If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

https://www.tekorowaiaroha.co.nz/contact
opodolphin@gmail.com

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This document was last updated on September 15, 2023